Thank you for shopping with Tanya Treks! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Returns

We offer returns for products that are damaged or defective upon delivery. If you receive a product that is incorrect or damaged, please contact us within 1-3 days of receiving the item. We will guide you through the return process and ensure that your issue is resolved as quickly as possible.

To initiate a return, please contact us at [email protected] with the following details:

• Your order number
• A brief description of the issue
• Photos of the damaged or incorrect item (if applicable)

2. Refunds

Since we only offer cash on delivery as a payment method, refunds will be processed in next shipping.

Refunds will only be issued once the returned product has been inspected and approved by our team. Please allow 1-3 days for processing once the return has been received.

3. Exchange Policy

We do not currently offer exchanges. If you wish to receive a different product, we recommend placing a new order for the desired item and following the return process for any unwanted products.

4. Conditions for Returns

To be eligible for a return, the product must meet the following conditions:

• It is within 1-3 days of delivery.
• The product is in its original, unused, and undamaged condition.
• The product must be returned with all original packaging and accessories.

5. Non-Returnable Items

Certain items are non-returnable, including:

• Products that have been used or worn
• Products that are not in their original condition
• Products that have been damaged due to misuse

6. Contact Us

If you have any questions about our return or refund process, or if you need assistance, please don’t hesitate to contact us at [email protected].